FAQs
Ordering & Products
What are the dimensions, capacity, and weight of the bottle?
•Size: 3.43"×3.54"3.43"×3.54" / 87 mm×90 mm87 mm×90 mm
• Capacity: 10 oz10 oz / 300 ml300 ml
• Weight: 6 oz6 oz / 170 g170 g (Empty)
Will the bottle leak if I put it in my bag?
Not at all! Our bottle features a 100% leak-proof design. Once the plug is securely closed, you can confidently toss it into your backpack, purse, or tote without worrying about a single spill.
What materials is the bottle made of?
We prioritize your pet's health above all else.
- The outer container is crafted from premium 304 food-grade stainless steel for maximum durability.
- The foldable leaf bowl is made of 100% food-grade, BPA-free silicone.
It is completely safe, non-toxic, and built to last for countless adventures.
Shipping & Delivery
How long does shipping take?
We process and ship all orders within 24 hours of placement. Once shipped, standard delivery typically takes 5 to 8 business days to arrive at your doorstep.
How much is the shipping fee?
- We offer FREE shipping on all orders. Enjoy your shopping.😊
How can I track my order?
Once your order is successfully placed, you will receive a Shipping Confirmation email containing your unique tracking number. You can use this tracking number along with your email address on our "Track Your Order" page to check the real-time delivery progress of your package.
Do you offer international shipping?
To ensure the best service and fast delivery,we currently ship exclusively to the United States.
Order Modifications & Cancellations
Can I change my shipping address, name, or phone number?
This is extremely time-sensitive. Please contact us immediately at support@walksip.com with the subject line "Urgent: Address Change".
In your email, please include:
- Your Order Number (e.g., 021SHOP-112938)
- Your Order Email
- The complete and correct shipping information
We will do our best to update your order if it has not yet been processed. If the order has already shipped, we are unable to make changes, and we recommend contacting the courier directly.
Can I change the items in my order (e.g., size, color, quantity)?
This is also very time-sensitive. Please email us right away at support@walksip.com with the subject line "Urgent: Order Change".
In your email, please include:
- Your Order Number (e.g., 021SHOP-112938)
- Your Order Email
- The specific change you would like to make
We can only accommodate your request if your order has not yet reached the fulfillment stage. This window is often very short.
Can I cancel my order?
If your order has not yet been dispatched, we can process a cancellation. Please note that a small handling fee may apply. If your order has already shipped, it cannot be canceled.
Post-Delivery Issues
My order arrived damaged. What should I do?
We sincerely apologize. Please email us at support@walksip.com with the following, and we will assist you right away:
- Your Order Number (e.g., 021SHOP-112938) and Order Email
- Photos or a video showing the damaged item(s)
- A photo of the shipping label on the package
I received the wrong item or am missing an item. What should I do?
We are very sorry for the error. Please email us at support@walksip.com so we can resolve this for you. Include in your email:
- Your Order Number (e.g., 021SHOP-112938) and Order Email
- Your Order Email
- A photo or video of the incorrect item received (or a list of the missing items)