Last Updated: August 5, 2026

Hey there! Thanks for choosing us. We know you and your pup are excited to receive your new gear, so here is a quick guide on how our shipping works and when you can expect your goodies to arrive.

1. Getting Your Order Ready (Processing)

Our team gets to work on your order right away!

• Processing Time: We double-check, pack, and hand off your package to our shipping partners within 24 to 48 hours (excluding weekends).
• Weekend Orders: Orders placed over the weekend will be processed and sent out on the following Monday.

2. Shipping Destinations & Delivery Times

To ensure the best service and fastest delivery, we currently ship exclusively to the United States.

• Delivery Time: Once shipped, your package will typically arrive within 5 to 8 business days.

3. Shipping Rates

• We offer FREE shipping on all orders. Enjoy your shopping! 😊

4. Tracking Your Package

You can easily follow your package’s journey! As soon as your order ships, we will send you a Shipping Confirmation email with a unique tracking number.

You can use this number to check your delivery status directly on our "Track Your Order" page. (P.S. It can sometimes take 1-2 days for the tracking information to update online. Don't worry if you don't see it active immediately!)

5. Why did I only receive part of my order?

If your order includes multiple items, they may occasionally be shipped in separate packages from different fulfillment centers to get them to you as fast as possible. If this happens, you will receive a separate tracking number for each package.

6. Need to Make a Change to Your Order?

This is extremely time-sensitive! If you need to correct your shipping address, phone number, or change an item (color/quantity), please contact us ASAP—ideally within 12 hours of placing your order.

Please email our support team at support@walksip.com with:

1. Your Order Number (e.g., #1001) and Order Email.
2. A clear description of the change needed.

Note: While we always do our best to help, we cannot guarantee any changes once an order has entered the fulfillment process.

7. If a Delivery is Missed

If the carrier is unable to deliver your package, they will usually leave a slip or hold it safely at your local post office. We highly recommend contacting your local postal service with your tracking number first. (Please note: We cannot be held responsible for packages returned to us due to an incorrect address provided by the customer or failure to collect the package.)

8. Lost or Stolen Packages

We know how frustrating shipping issues can be. If you suspect your package is lost, we will work closely with the shipping carrier to locate it.

• Lost in Transit: If our investigation confirms that your package is officially lost during transit, we will happily send you a replacement order completely free of charge.
• Delivered but Missing: Our policy does not cover packages that are lost or stolen after the tracking status confirms a successful delivery to your address. If your tracking says "Delivered" but you cannot find it, please check with neighbors, family members, or your local building management first.

9. Customs, Duties, and Taxes

For shipments to the UK and EU, any applicable VAT or customs duties are typically calculated and handled at checkout. However, the buyer remains responsible for any unexpected local customs fees, import duties, or taxes applied by your country's authorities.

✉️ Have Questions? Contact Us!

We are always here to help make your experience seamless. Reach out to our friendly support team at:

• Email: support@walksip.com

To help us assist you as quickly as possible, please always include your Order Number and the Email Address used to place the order.